Before placing an order, Meta Web Pro urge all visitors to carefully read and familiarize themselves with our website’s terms and conditions. You acknowledge your understanding and agreement with these terms by proceeding with our services. Your satisfaction and compliance are paramount to us.
- Site Contents Usage
- Customer Testimonials
- Electronic Communications
- Copyright/Trademarks
- Copyright Complaints
- Refund Policy
- Claim Your Refund
- Quality Assurance Policy
- Account Area
- Delivery Policy
- Revision Policy
- Record Maintenance
- Notice and Procedure for Making Claims of Copyright Violation
- Applicable Law
- Disputes
- Site Policies, Modification & Severability
- Bill of Rights
Site Contents Usage
Your decision to visit our homepage is voluntary, and we respect your privacy. Any disputes concerning privacy will be governed by this Notice and our Conditions of Use, which include limitations on damages, dispute arbitration, and applicable state laws. Should you have any concerns regarding our Privacy Policy, please don’t hesitate to contact our customer services, which are dedicated to serving you with utmost satisfaction.
Kindly be informed that our policies are subject to change at any time. Thus, we recommend you review our policy each time you visit our site for purchase.
To improve our services and better understand our clients, we collect navigational information, such as the areas of our website most visited and technical efficiencies like connection and download times. This data enables us to enhance the quality of our site and address any areas that may need improvement.
Please be aware that all materials on this site, including images, illustrations, designs, icons, photographs, written content, and other materials (collectively referred to as “Contents”), are copyrighted, trademarks, trade dress, or other intellectual property owned, controlled, or licensed by Meta Web Pro.
Our Site and its Contents are intended solely for personal and non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the site for your personal use only. However, no right, title, or interest in any downloaded materials or software is transferred to you due to such downloading or copying. It is strictly prohibited to reproduce, publish, transmit, distribute, display, modify, create derivatives, sell, or participate in any sale or exploitation of the site, its content, or any related software, except as noted above.
We value your compliance with these terms as they help maintain the integrity of our content and ensure a positive experience for all visitors to Meta Web Pro. Our dedicated customer support team is always ready to assist you with any further queries or require assistance.
Testimonials
Any comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to Meta Web Pro on or in connection with your use of this site (collectively, the “Comments”) shall remain the Company’s exclusive property. The Company shall have unrestricted rights, titles, and interests in the Comments, and it is not obliged to:
- Maintain any Comments in confidence.
- Provide any compensation to users for their Comments
- Respond to user Comments.
Moreover, the Company may use testimonials and client logos on its other web and offline properties.
Electronic Communications
Clients who visit our site or email our contacts consent to communicate with our Company electronically. The receipt of our communications electronically is involuntary. Meta Web Pro will communicate with the client via email or by posting notices on this site. Therefore, the client agrees that all agreements, notices, disclosures, and relevant communications satisfy all legal requirements and hold the same value as any written statement.
Copyright/Trademarks
All content on this site, including text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of this Company or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of this Company and is protected by international copyright laws. Any software used on this site is the property of this Company or its software suppliers and is protected by international copyright laws.
The trademark names used within our sites belong to their respective companies or subsidiaries. They cannot be used with any product or service not affiliated with that Company.
Copyright Complaints
The Company and its affiliates respect the intellectual property rights of others. If any visitor to the site believes that their work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Violation.
We take copyright complaints seriously and will address any reported violations promptly and appropriately. Your cooperation in ensuring the protection of intellectual property is greatly appreciated.
Refund Policy
At Meta Web Pro, we value customer satisfaction and strive to provide the best design services. However, certain conditions apply to our refund policy to ensure fair and transparent dealings. Please read the following guidelines regarding refund eligibility:
- No Refund for Special Packages: Refunds are not applicable for special packages that are explicitly stated as non-refundable
- Approval of Primary Design Concept: Once you have approved the primary design concept, the refund policy will no longer be applicable.
- Revisions Requested: If you have requested revisions to the design, a refund will not be provided.
- Cancellation Unrelated to the Company: If the cancellation is due to reasons unrelated to the Company, a refund will not be issued.
- No Contact for More than 2 Weeks: Failure to contact the Company for more than two weeks during the project may result in the forfeiture of the refund.
- Violation of Company Policies: Refunds will not be granted if our company policies are violated.
- Approach to Other Companies or Designers: A refund will not be entertained if other companies or designers already approached the project.
- Inadequate Creative Brief: A refund will only be processed if the provided creative brief has the required information.
- Complete Design Change Demanded: Requests for a complete design change after the project has started will not be eligible for a refund.
- Exceeding ‘Request for Refund’ Time Span: Refund requests submitted beyond the specified ‘request for refund’ time span will not be considered.
- Non-Refundable Services: Certain services, such as Social Media, SEO, Domain Registration, and Web Hosting, are not entitled to refunds under any circumstances.
- Website Development Approvals: Once you have approved the website design and it is sent for development, refunds will not be entertained.
- Money-Back Guarantee: If the client rejects the initial designs, a money-back guarantee will apply. However, if additional design concepts or modifications are requested after this point, 33% of the total billing amount will be deducted for incurred costs, including processing and management charges.
- Change of Mind: Refund is not applicable on the change of mind or any concern that is not related to work ethics.
Please note that Meta Web Pro reserves the right to reject any project or cancel a contract if necessary. After a refund is processed, you are not permitted to use the designs for any purpose, as they will become the sole property of Meta Web Pro. The Company will retain full ownership rights to the designs.
Don’t hesitate to contact our customer support team for further clarification or to initiate a refund process. We value your understanding and cooperation in adhering to our refund policy.
To proceed with your refund request, kindly follow these steps:
You can claim your refund by:
- Contacting our Toll-Free Number: (850) 270-8026
- Engaging in a Live Chat session. Click here to initiate the chat or send us an email.
- We will promptly respond and begin the necessary analysis upon receiving your refund request. Once completed, the refund process will be initiated.
- Please be aware that after the refund is issued, you will no longer retain any rights to the designs or materials submitted by support@metawebpro.com. The relevant information will be submitted to the Government Copyright Agencies to ensure compliance with legal requirements.
Quality Assurance Policy
At Meta Web Pro, we are dedicated to meeting your requirements and exceeding your expectations. Our designers take pride in crafting well-researched and finely crafted designs to ensure your satisfaction.
100% SATISFACTION GUARANTEE: Our commitment to your satisfaction is unwavering. With our unlimited revisions policy, we aim to ensure you are 100% satisfied with the final product.
We strive to surpass your expectations and will only rest once you are completely content with your design. The number of revisions available will be according to your package selection.
Account Area
Our Account Area provides a convenient platform for communication. You are responsible for regularly checking the account area for any queries, concerns, or additional instructions from the designer. Failure to utilize the Account Area frequently will not be considered sufficient grounds for a refund. Should you require assistance using this feature, our customer support team can help anytime.
Delivery Policy
Upon confirmation of your order, the complete package will be delivered to the designated account on the specified date mentioned in the Order Confirmation. Additionally, a confirmation email will be sent to you. The turnaround time will align with your chosen package, with the minimum processing time being 2 business days.
Don’t hesitate to contact our customer support team for urgent orders.
Revision Policy
The number of revisions available is determined by the package you select, and you may request revisions as specified in your package details. We are committed to delivering top-notch service and will continue revising until your needs are met. You will not incur any additional charges if the design concepts remain unchanged. Revised designs will be provided within 48 hours.
Please note that any changes or revisions requested after the finalization of logo designs will be treated as a new order and billed separately.
Record Maintenance
At Meta Web Pro, we place great importance on record maintenance. We keep detailed records of all finalized designs to ensure that you will be promptly provided with the exact file you need in case of misplaced orders. Our commitment to maintaining accurate and organized records is part of our dedication to delivering a seamless and efficient experience to our valued clients.
Customer Support
Our customer support team is available 24/7 to address all your concerns and queries. You can count on our dedicated team to provide timely and comprehensive responses to your inquiries, no matter the time or day. Your satisfaction is our top priority, and we are here to assist you every step of the way.
Communication Policy
For effective communication, we urge you to exclusively use the following contact details: support@metawebpro.com and the official numbers provided on our website. We take no responsibility for any communication via other platforms or unauthorized contact details not provided. We highly recommend utilizing our official communication channels to ensure the accuracy and security of your interactions with us.
We value the trust you place in us and take full responsibility for all information provided through our official domains. Your privacy and data security are of utmost importance, and we maintain strict measures to safeguard the confidentiality of your information.
Notice and Procedure for Making Claims of Copyright Violation
At Meta Web Pro, we respect the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes a copyright violation, please follow the procedure outlined below:
- Provide an electronic or physical signature of the person authorized to act on behalf of the copyright owner.
- Describe the copyrighted work you claim has been violated.
- Specify the location on the site where the material you claim is copied from can be found, including any relevant ID number.
- Include your address, telephone number, and email address for communication purposes.
- State in good faith that the disputed use is not authorized by the copyright owner, its agent, or the law.
- Make a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.
We take copyright violations seriously and will promptly address any reported issues in compliance with applicable laws and regulations. Your cooperation in helping us maintain a respectful and law-abiding online environment is highly appreciated.
Applicable Law
Your use of the service requires strict compliance with all applicable laws, including any relevant export controls. Additionally, you must adhere to any further limitations or guidelines outlined in written or on-screen notices from metawebpro.com. We value ethical conduct and responsible usage of our services and expect all users to respect and abide by the law.
Disputes
If any dispute arises from your visit to our website or the services you purchase through our site, such disputes shall be submitted to our dedicated Dispute Handling Department. We are committed to resolving issues fairly and transparently, ensuring customer satisfaction.
The legal proceedings will be conducted in the Courts of Houston, TX, for disputes that lead to court arbitration. We uphold a transparent and efficient dispute resolution process and aim to resolve conflicts amicably and equitably.
Site Policies, Modification & Severability
We encourage all visitors to review our other policies, including our Pricing Policy, which governs your visit to our site. As part of our commitment to continual improvement, Meta Web Pro reserves the right to change the site, policies, and Conditions of Use at any time. Rest assured, we will communicate any significant changes or updates to our valued clients.
Suppose any of these conditions are deemed invalid, void, or unenforceable for any reason. In that case, such provision shall be considered severable and shall not impact the validity and enforceability of the remaining conditions.
Means of Reaching the Company:
To ensure smooth communication from the point of purchase to the completion of your order, we offer multiple means to contact us. You can reach us through the following methods:
- Chat – Engage in real-time conversation with our support team.
- support@metawebpro.com – Contact us via email for prompt assistance.
- (850) 270-8026– Call our Toll-Free number to speak directly with our representatives.
Please note that any other means of communication outside these specified methods are not considered valid for contacting Meta Web Pro. We appreciate your cooperation and understanding in utilizing the designated channels for effective and secure communication.
Bill of Rights
No Obligation
We provide our Notification Services, such as email, free of charge, and clients are not obligated to make any purchases. Enjoy the benefits of staying informed without any financial commitments.
Unsubscribing
Clients can unsubscribe or modify their subscription to our Notification Services. Visit the My Account section on our site to manage subscriptions easily online.
Updates
As our valued customer, you will occasionally receive email updates about important functionality changes to our website, new services, and special offers that our Client Services team believes you find valuable. However, if you wish not to receive these updates, you can adjust your preferences by logging into the My Account section on our site.
Note
We take cybercrime seriously and strictly prohibit using stolen credit cards on our platform. Any fraudulent activities will be promptly reported to Federal and State Agencies as we work diligently to combat cybercrime and ensure a secure online environment for all our clients. Your safety and trust are of utmost importance to us.
